FAQ

There are no fees for Deposits.

There is a withdrawal fee of 35.00 (EUR/GBP/USD) per transaction on our side. It is possible that additional Bank fees may apply for bank wire transactions, you can better clarify those fees with your bank as this is up to each bank.

After the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds, usually for at least 6 months. You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You will receive these funds to your new card which is connected to the same bank account as your previous, cancelled card.

If the bank account linked to the card is completely closed, you will need to send proof of account closure to our support

You need to be logged in to the Trading Platform, choose the “wallet” / ”Funds” section on the platform’s left side where you can place a Withdrawal request.

First, your original deposited payment method will be refunded. Then, in case the funds you withdraw exceed the amount deposited, we can send your profits by bank wire method on the bank details you will provide – given that your bank details will be under your own name.

We offer several ways of depositing money into your trading account: Credit Card, Wire Transfer, as well as several forms of e-payment.

The first step is logging in to your FXVC account, then go to the ‘Deposit’ section

Click on your preferred method, enter the amount you wish to deposit and add the payment method details into the fields & click on ‘Deposit’

Placing a withdrawal request is simple! You need to be logged in to the Trading Platform, choose the “wallet” / ”Funds” section on the platform’s left side and you can place there a Withdrawal request.

Clients’ funds are being held in segregated bank accounts.

Withdrawal requests are processed by our Processing Department within 1 working day. However, the time needed for the funds to be transferred will vary, depending on your payment method.

International Bank Wire withdrawals may take 3-5 working days.

SEPA and local bank transfers may take up to 2 working days.

Card withdrawals may take 5-7 working days

All other payment method withdrawals are usually received within 1 working day.

Clients may fund their accounts in: USD, EUR, and GBP.

Please note that if you transfer funds in a different currency from your FXVC account, the funds will be converted into your Account currency using the exchange rate at the time of the transaction. For this reason, we suggest you open your FXVC Account in the same currency as your funding and withdrawals methods.

Your deposit can be as low as 250.00 at the base currency of your account (EUR, GBP, USD).

You can withdraw as low as 50.00 at the base currency of your account (EUR, GBP, USD).

Placing a pre-auth deposit is holding the amount on your card, to be captured at a later stage. Your card is not charged until you complete the Questionnaire on our registration form. As soon as this is done your card will then be charged for the amount you have chosen to deposit.

We accept Bank Wire transfers, Credit/Debit cards, Neteller, Moneybookers and some more methods available as per your country of residence.

Please note that you must withdraw via the same method used to fund your account.

If you have made a withdrawal request via Bank Transfer and have not received your funds within 5 working days, please contact our Support and we will provide you with a Swift Copy.

If you have made a withdrawal request via Credit/Debit Card and have not received your funds within 10 working days, please contact our Support and we will provide you with the ARN number.

There are several reasons why your Credit/Debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit amount. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code. For this reason, please verify that these are correct. Also make sure that your card is valid and has not expired.

Finally, check with your issuer to make sure that your card has been authorised for online transactions and that there are no protections in place that are preventing us from charging it. If the issue still persists, please contact our support 

Traders are responsible for their own tax liability.  See our general terms for more details.

We are sorry to tell you that we do not provide Corporate Accounts.

We are sorry to tell you that we do not provide Joint Accounts.

A deposit is not required in order to register and open an account.

However, you will have to deposit money to start trading.

Registering at FXVC is extremely simple:
1.    Click on “Open an account” on the home page.
2.    Fill in the mandatory details.
3.    Submit the form.
4.    You will receive a welcome e-mail and you can now deposit and start trading.

That’s it!  Welcome to FXVC!

The following documents are required in order to verify your account:

• Government Issued Identification: a colour copy of a valid Government issued Photo ID, such as a Driver’s License, National Identity Card or a Passport. Expiration date must be valid. The entire document must be present in the copy uploaded including full name, ID number, photo and expiration date.
• Proof of Address: Colour Copy of a valid Utility Bill as proof of your current address. This can be a payment request/receipt, sent to your legal address, such as Water/ Electric/ Gas/ Internet/ Land Line Phone bill, or a recently issued bank statement. In order for it to be approved, the utility bill/bank statement must be issued within the last 6 months of submission. The entire document must be present in the copy uploaded including your full name, address, issuance date and utility company logo.
• Credit Card: If a Credit Card was used to fund the account, we require front and back colour copies of the Card.

Depending on the deposit method,  the company reserves the right to request additional documentations to ensure proper client verification.

Feel free to contact Customer Support for any questions you may have.

At FXVC we accept clients older than 18 (eighteen) years old

FXVC uses all possible measures to ensure your security.  We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

Contact our FXVC team!  We are here for you and ready to help.

You can contact us by email, phone or the Live Chat button at the bottom of the page.

You can open an account in EUR, GBP or USD.

Note: you cannot change your currency once you have registered.

Τhere is no registration fee.

Your account requires verification in order to provide you with the best possible service and comply with the financial regulations in place. Your personal details are always kept confidential and are used for compliance purposes.

It is important to note that in order to avoid any account limitations, including but not limited to Deposit, trading, withdrawal of funds, you need to verify your account the soonest possible.

You can trade on our web-based trading platform by logging in to your account from any device that has an internet connection or you can download our Android app from Google Play.

On the right top corner of your trading account, click on the arrow with your picture/Initials, then press on the language part and select your preferred language.

On the right top corner of your trading account, click on the arrow with your picture/Initials, then go to the settings section.

You can manage your notifications from the relevant “Communication Center” section.

Green indicates the rising of a price, and red indicates the falling of a price.

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

The time is set at GMT +0 and it’s synchronized with the market time.

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just log in to your account and select the information you wish to view.

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index page whose link can be found at the bottom of the homepage.

You can find our educational material on our website’s Education page. There are several options to choose from there! On top of this, you will receive on a daily basis a market news brief and market analysis on your registered email address.

The support team at FXVC is here to help.  Contact us either via email or by the phone number in your area as noted on the Contact Us page.

In case you have any complaints you must contact Customer Support at support

You may update your personal details by going to Update Details or by contacting us by email at support

You can request that by email to your account manager where he/she will be able to elaborate on the requirements. If you do not have an Account Manager, you can contact us at support.

On the right top corner of your trading account, click on the arrow with your picture/Initials, then go to the settings section and select the notification part. You can choose your preferred language for communication from the relevant “Communication Center” section.

We are sorry to hear that you wish to close your account. If there is anything we can do to keep you with us, please let us know.

If you still want to request account closure, you can contact us through our support page stating your account details and your request for closure.

You will be able to request that from your account manager, contact him/her directly to provide you with all the necessary information. If you do not have an account manager, contact us at support.

Lower trading spreads, reduced transaction fees, a true VIP experience with our VIP Customer Relationship Managers.

You will be informed by your account manager of your account type’s escalation through time. If you are not sure you can always contact us at support.

Please click on “forgot password?” and a new password will be issued and sent to your email.

In that unpleasant scenario, you will always receive an email from us for the additional requirements your account might need for unblocking your account. You will be required to reply back to our correspondence by providing what has been requested.

Those are displayed on our website: https://fxvc.com/int/terms-and-conditions/

It is still possible to find your account balance/equity below zero due to market gaps. FXVC offers Negative Balance Protection to all clients. This protection covers all our Account Types offered, and covers both our retail and professional clients, thereby ensuring that you cannot lose more than your total deposits. The Negative Balance Protection does not discriminate, covering all countries and jurisdictions accepted as clients at FXVC.

Rates are the quoted prices of the underlying assets.  The rate is based on live feeds.  Please note that rates are not always reflective of exact market prices – they can vary up to a few pips.

You can place an order in three simple steps after logging in to the platform:

1. Select your asset

2. Choose whether to BUY or SELL

3. Decide upon an investment amount

A Take Profit order is a limit order. The trader places a take profit order with the intention to close out her position at a pre-determined rate, which is above the current market price in case of a long position or below the current market price in case of a short position.

A Stop Loss order is a stop order. The trader places a Stop Loss order with the intention to close out her position at a pre-determined rate, which is below the current market price in case of a long position or above the current market price in case of a short position.

There are two main types of orders. Limit and Stop orders.

A limit order is an instruction to create a long position below the current market price or a short position above the current market price. A limit order will either be filled at the pre-determined price or better.

A stop order is an instruction to create a long position above the current market price or a short position below the current market price. A stop order will either be filled at the pre-determined price or worse.

A market order is an instruction to create a long or short position at the next available market price. Therefore, a market order immediately becomes a position in the market.

A “long position” means that the trader placed a buy trade as he/she expects the market price to rise.

A “short position” means that the trader placed a sell trade as he/she expects the market price to fall.

A “position” is an open trade in the market, which has yet to be closed. A position carries a profit or loss, which has yet to be realized, and it fluctuates according to the price movement of the underlying market.

A margin call is a notification from us to alert you that your account equity has fallen below the initial margin requirement of your open positions. At this point, you may decide to take one or more of the following actions:

1. You may deposit more funds in your trading account to boost your account equity, and/or
2. You may close one or more positions to free up margin in order to lower the initial margin requirement of your open positions, and/or
3. You may not take an action and let your existing open positions run. In case your open positions recover some losses, your account equity will increase, and it may rise above the initial margin requirement of your open positions. In this case, you will not be in a margin call position anymore. Alternatively, your positions may run into deeper losses, which in turn will push your account equity to fall below the maintenance margin requirement of your open positions. In such cases, your account has reached the stop out level, and one or more of your open positions will be automatically closed out by the system, starting from the most unprofitable position.

A stop out occurs in your trading account when your account equity falls below the maintenance margin requirement of your open positions. At this point, one or more of your open positions will be automatically closed out by the system starting from the most unprofitable position. The system will carry on closing open positions until your account equity has risen above the maintenance margin requirement of your remaining open positions.

A position is an open trade in the market, which carries an unrealized profit or loss. An order is an instruction, which has yet to be executed, to create a position in the market at a pre-determined price.

The expiration rate is the asset price at the time you close your trade. Your trade is profitable if the SELL price of your asset at the close of the trade is greater than the BUY price minus the spread that was in effect at the beginning of the order.

The expiration time can refer to either the time at which an order is closed by the trader or the time that an asset’s contract ends, for assets with specific open and close periods. These assets are typically commodities.

The initial margin requirement is the amount needed to be available in your trading account to open a position in the market. Available margin is the amount of funds in your trading account, which have not yet been used to open a position in the market.

Each Asset class and/or specific asset has its own volume trading levels. For more information please visit the FXVC website Trading Conditions and/or the Trading Platform specification section for the most up to date and accurate specifications.

In case the initial margin requirement of a position you intend to open in the market is available in your trading account, your position will be executed. Otherwise, it will be rejected.

Once the position is open in the market, the system will only hold half of the initial margin requirement from your available margin to maintain your open position. This is what we call maintenance margin. It is the amount the broker holds from your trading funds to ensure that your account balance/equity will not fall below zero in case the market moves against the direction of your open trades. In case your account equity falls below the total maintenance margin of your open positions, the system will start closing out one or more of your open positions. By closing out one or more of your open positions, the system lowers the total maintenance margin requirement until the point when your account equity is greater than the total maintenance margin requirement on the remaining of your open positions.

CFD returns are based on the size of your order and the difference between the price of the asset when the order is opened and when it is closed. To determine your profit, subtract the BUY price from the SELL price, and then multiply this amount by the number of lots that were purchased.

If you are not able to place a trade, first check that you have sufficient funds in your account and whether the asset is currently available for active trading.

A position may close automatically due to one of the following reasons:

1. The price has either traded at or beyond your take profit or stop loss rate, or
2. Your account equity has fallen below the required maintenance margin of your open positions

CFD trading is a fast-paced market where prices are constantly changing. The platform updates with the latest prices available on our feed.