Welcome to FXVC

We are glad that you would like to use FXVC for online trading.
Kindly note that we do not accept UK residents as clients.

Already have an account?
Welcome to FXVC

Gstaad Brokers Ltd is regulated by FSA Seychelles with License No: SD071. By clicking on “I wish to proceed” you will be directed to the website of Gstaad Brokers Ltd and you confirm that you have read and understood this notice and you are visiting this website on you own initiative without any encouragement and/or solicitation from Gstaad Brokers Ltd and/or any of its representatives.

  • Funding
  • Open Account
  • Platform
  • Support
  • Trading
  • Funding
  • Open Account
  • Platform
  • Support
  • Trading
Are there any fees for deposit or withdrawal?

There are no fees for Deposits.

There is a withdrawal fee of 35.00 (EUR/GBP/USD) per transaction on our side. It is possible that additional Bank fees may apply for bank wire transactions, you can better clarify those fees with your bank as this is up to each bank.

How can I withdraw if the card I used to deposit has been cancelled or expired?

After the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds, usually for at least 6 months. You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You will receive these funds to your new card which is connected to the same bank account as your previous, cancelled card.

If the bank account linked to the card is completely closed, you will need to send proof of account closure to our support

How can I withdraw my profits?

You need to be logged in to the Trading Platform, choose the “wallet” / ”Funds” section on the platform’s left side where you can place a Withdrawal request.

First, your original deposited payment method will be refunded. Then, in case the funds you withdraw exceed the amount deposited, we can send your profits by bank wire method on the bank details you will provide – given that your bank details will be under your own name.

How do I make a deposit?

We offer several ways of depositing money into your trading account: Credit Card, Wire Transfer, as well as several forms of e-payment.

The first step is logging in to your FXVC account, then go to the ‘Deposit’ section

Click on your preferred method, enter the amount you wish to deposit and add the payment method details into the fields & click on ‘Deposit’

How do I withdraw funds from my account?

Placing a withdrawal request is simple! You need to be logged in to the Trading Platform, choose the “wallet” / ”Funds” section on the platform’s left side and you can place there a Withdrawal request.

How do you hold my money?

Clients’ funds are being held in segregated bank accounts.

How long should I wait for my withdrawal to reach my bank account?

Withdrawal requests are processed by our Processing Department within 1 working day. However, the time needed for the funds to be transferred will vary, depending on your payment method.

International Bank Wire withdrawals may take 3-5 working days.

SEPA and local bank transfers may take up to 2 working days.

Card withdrawals may take 5-7 working days

All other payment method withdrawals are usually received within 1 working day.

What currencies can I use to fund my FXVC Account?

Clients may fund their accounts in: USD, EUR, and GBP.

Please note that if you transfer funds in a different currency from your FXVC account, the funds will be converted into your Account currency using the exchange rate at the time of the transaction. For this reason, we suggest you open your FXVC Account in the same currency as your funding and withdrawals methods.

What is the minimum deposit amount?

Your deposit can be as low as 250.00 at the base currency of your account (EUR, GBP, USD).

What is the minimum withdrawal amount?

You can withdraw as low as 50.00 at the base currency of your account (EUR, GBP, USD).

What is the pre-auth deposit?

Placing a pre-auth deposit is holding the amount on your card, to be captured at a later stage. Your card is not charged until you complete the Questionnaire on our registration form. As soon as this is done your card will then be charged for the amount you have chosen to deposit.

What methods can I use to deposit funds into my FXVC account?

We accept Bank Wire transfers, Credit/Debit cards, Neteller, Moneybookers and some more methods available as per your country of residence.

Please note that you must withdraw via the same method used to fund your account.

 

What should I do if I have not received my withdrawal?

If you have made a withdrawal request via Bank Transfer and have not received your funds within 5 working days, please contact our Support and we will provide you with a Swift Copy.

If you have made a withdrawal request via Credit/Debit Card and have not received your funds within 10 working days, please contact our Support and we will provide you with the ARN number.

Why has my Credit/Debit card deposit been declined?

There are several reasons why your Credit/Debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit amount. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code. For this reason, please verify that these are correct. Also make sure that your card is valid and has not expired.

Finally, check with your issuer to make sure that your card has been authorised for online transactions and that there are no protections in place that are preventing us from charging it. If the issue still persists, please contact our support 

Are payouts subject to taxes?

Traders are responsible for their own tax liability.  See our general terms for more details.

Can I open a corporate/company account?

We are sorry to tell you that we do not provide Corporate Accounts.

Can I open a Joint Account?

We are sorry to tell you that we do not provide Joint Accounts.

Do I have to deposit money for registration?

A deposit is not required in order to register and open an account.

However, you will have to deposit money to start trading.

 

 

How can I register?

Registering at FXVC is extremely simple:
1.    Click on “Open an account” on the home page.
2.    Fill in the mandatory details.
3.    Submit the form.
4.    You will receive a welcome e-mail and you can now deposit and start trading.

That’s it!  Welcome to FXVC!

How can I verify my account?

The following documents are required in order to verify your account:

  • Government Issued Identification: a colour copy of a valid Government issued Photo ID, such as a Driver’s License, National Identity Card or a Passport. Expiration date must be valid. The entire document must be present in the copy uploaded including full name, ID number, photo and expiration date.
  • Proof of Address: Colour Copy of a valid Utility Bill as proof of your current address. This can be a payment request/receipt, sent to your legal address, such as Water/ Electric/ Gas/ Internet/ Land Line Phone bill, or a recently issued bank statement. In order for it to be approved, the utility bill/bank statement must be issued within the last 6 months of submission. The entire document must be present in the copy uploaded including your full name, address, issuance date and utility company logo.
  • Credit Card: If a Credit Card was used to fund the account, we require front and back colour copies of the Card.

Depending on the deposit method,  the company reserves the right to request additional documentations to ensure proper client verification.

Feel free to contact Customer Support for any questions you may have.

How old do I have to be to open an account?

At FXVC we accept clients older than 18 (eighteen) years old

How secure is our trading platform?

FXVC uses all possible measures to ensure your security.  We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

If I’m having problems registering, what do I do?

Contact our FXVC team!  We are here for you and ready to help.

You can contact us by email, phone or the Live Chat button at the bottom of the page.

What currency can I use for trading?

You can open an account in EUR, GBP or USD.

Note: you cannot change your currency once you have registered.

What is the registration fee?

Τhere is no registration fee.

Why do I need to verify my account?

Your account requires verification in order to provide you with the best possible service and comply with the financial regulations in place. Your personal details are always kept confidential and are used for compliance purposes.

It is important to note that in order to avoid any account limitations, including but not limited to Deposit, trading, withdrawal of funds, you need to verify your account the soonest possible.

Do I need to install software?

You can trade on our web-based trading platform by logging in to your account from any device that has an internet connection or you can download our Android app from Google Play.

How do I change the platform language?

On the right top corner of your trading account, click on the arrow with your picture/Initials, then press on the language part and select your preferred language.

 

How do I manage my notifications?

On the right top corner of your trading account, click on the arrow with your picture/Initials, then go to the settings section.

You can manage your notifications from the relevant “Communication Center” section.

What do the colors of the rates on the trading platform mean?

Green indicates the rising of a price, and red indicates the falling of a price.

What is an underlying asset?

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

What is the time shown on this site?

The time is set at GMT +0 and it’s synchronized with the market time.

Where can I view my trading history?

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just log in to your account and select the information you wish to view.

Where can I view the precise trading hours of each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index page whose link can be found at the bottom of the homepage.

Do you provide Educational Material?

You can find our educational material on our website’s Education page. There are several options to choose from there! On top of this, you will receive on a daily basis a market news brief and market analysis on your registered email address.

How can I contact you?

The support team at FXVC is here to help.  Contact us either via email or by the phone number in your area as noted on the Contact Us page.

How can I submit a complaint?

In case you have any complaints you must contact Customer Support at support

How can I update my personal details?

You may update your personal details by going to Update Details or by contacting us by email at support

How do I become VIP?

You can request that by email to your account manager where he/she will be able to elaborate on the requirements. If you do not have an Account Manager, you can contact us at support.

 

How do I change my preferred language for communication?

On the right top corner of your trading account, click on the arrow with your picture/Initials, then go to the settings section and select the notification part. You can choose your preferred language for communication from the relevant “Communication Center” section.

How do I close my account?

We are sorry to hear that you wish to close your account. If there is anything we can do to keep you with us, please let us know.

If you still want to request account closure, you can contact us through our support page stating your account details and your request for closure.

How do I upgrade my Account Type?

You will be able to request that from your account manager, contact him/her directly to provide you with all the necessary information. If you do not have an account manager, contact us at support.

 

What are the VIP benefits?

Lower trading spreads, reduced transaction fees, a true VIP experience with our VIP Customer Relationship Managers.

What is my Account Type?

You will be informed by your account manager of your account type’s escalation through time. If you are not sure you can always contact us at support.

What should I do if I have forgotten my password?

Please click on “forgot password?” and a new password will be issued and sent to your email.

What should I do if my account has been blocked?

In that unpleasant scenario, you will always receive an email from us for the additional requirements your account might need for unblocking your account. You will be required to reply back to our correspondence by providing what has been requested.

 

Where can I find the Terms and Conditions?

Those are displayed on our website: https://fxvc.com/int/terms-and-conditions/

Does the company offer Negative Balance Protection?

It is still possible to find your account balance/equity below zero due to market gaps. FXVC offers Negative Balance Protection to all clients. This protection covers all our Account Types offered, and covers both our retail and professional clients, thereby ensuring that you cannot lose more than your total deposits. The Negative Balance Protection does not discriminate, covering all countries and jurisdictions accepted as clients at FXVC.

 

How are rates determined?

Rates are the quoted prices of the underlying assets.  The rate is based on live feeds.  Please note that rates are not always reflective of exact market prices – they can vary up to a few pips.

How can I make a trade?

You can place an order in three simple steps after logging in to the platform:

1. Select your asset

2. Choose whether to BUY or SELL

3. Decide upon an investment amount

How does a Stop Loss and Take profit work?

A Take Profit order is a limit order. The trader places a take profit order with the intention to close out her position at a pre-determined rate, which is above the current market price in case of a long position or below the current market price in case of a short position.

A Stop Loss order is a stop order. The trader places a Stop Loss order with the intention to close out her position at a pre-determined rate, which is below the current market price in case of a long position or above the current market price in case of a short position.

What different types of orders do you offer?

There are two main types of orders. Limit and Stop orders.

limit order is an instruction to create a long position below the current market price or a short position above the current market price. A limit order will either be filled at the pre-determined price or better.

stop order is an instruction to create a long position above the current market price or a short position below the current market price. A stop order will either be filled at the pre-determined price or worse.

market order is an instruction to create a long or short position at the next available market price. Therefore, a market order immediately becomes a position in the market.

 

What is a “long position”?

A “long position” means that the trader placed a buy trade as he/she expects the market price to rise.

What is a “short position”?

A “short position” means that the trader placed a sell trade as he/she expects the market price to fall.

What is a “position”?

A “position” is an open trade in the market, which has yet to be closed. A position carries a profit or loss, which has yet to be realized, and it fluctuates according to the price movement of the underlying market.

What is a Margin call?

A margin call is a notification from us to alert you that your account equity has fallen below the initial margin requirement of your open positions. At this point, you may decide to take one or more of the following actions:

  1. You may deposit more funds in your trading account to boost your account equity, and/or
  2. You may close one or more positions to free up margin in order to lower the initial margin requirement of your open positions, and/or
  3. You may not take an action and let your existing open positions run. In case your open positions recover some losses, your account equity will increase, and it may rise above the initial margin requirement of your open positions. In this case, you will not be in a margin call position anymore. Alternatively, your positions may run into deeper losses, which in turn will push your account equity to fall below the maintenance margin requirement of your open positions. In such cases, your account has reached the stop out level, and one or more of your open positions will be automatically closed out by the system, starting from the most unprofitable position.
What is a Stop Out?

A stop out occurs in your trading account when your account equity falls below the maintenance margin requirement of your open positions. At this point, one or more of your open positions will be automatically closed out by the system starting from the most unprofitable position. The system will carry on closing open positions until your account equity has risen above the maintenance margin requirement of your remaining open positions.

What is the difference between a position and an order?

A position is an open trade in the market, which carries an unrealized profit or loss. An order is an instruction, which has yet to be executed, to create a position in the market at a pre-determined price.

 

What is the expiration rate?

The expiration rate is the asset price at the time you close your trade. Your trade is profitable if the SELL price of your asset at the close of the trade is greater than the BUY price minus the spread that was in effect at the beginning of the order.

What is the expiration time?

The expiration time can refer to either the time at which an order is closed by the trader or the time that an asset’s contract ends, for assets with specific open and close periods. These assets are typically commodities.

What is the initial margin requirement?

The initial margin requirement is the amount needed to be available in your trading account to open a position in the market. Available margin is the amount of funds in your trading account, which have not yet been used to open a position in the market.

 

What is the lowest volume I can trade?

Each Asset class and/or specific asset has its own volume trading levels. For more information please visit the FXVC website Trading Conditions and/or the Trading Platform specification section for the most up to date and accurate specifications.

 

What is the maintenance margin requirement?

In case the initial margin requirement of a position you intend to open in the market is available in your trading account, your position will be executed. Otherwise, it will be rejected.

Once the position is open in the market, the system will only hold half of the initial margin requirement from your available margin to maintain your open position. This is what we call maintenance margin. It is the amount the broker holds from your trading funds to ensure that your account balance/equity will not fall below zero in case the market moves against the direction of your open trades. In case your account equity falls below the total maintenance margin of your open positions, the system will start closing out one or more of your open positions. By closing out one or more of your open positions, the system lowers the total maintenance margin requirement until the point when your account equity is greater than the total maintenance margin requirement on the remaining of your open positions.

What return will I receive in case of successful investment?

CFD returns are based on the size of your order and the difference between the price of the asset when the order is opened and when it is closed. To determine your profit, subtract the BUY price from the SELL price, and then multiply this amount by the number of lots that were purchased.

Why am I unable to make a trade?

If you are not able to place a trade, first check that you have sufficient funds in your account and whether the asset is currently available for active trading.

Why did my position close automatically?

A position may close automatically due to one of the following reasons:

  1. The price has either traded at or beyond your take profit or stop loss rate, or
  2. Your account equity has fallen below the required maintenance margin of your open positions

 

Why do the rates continue to change before I make a decision?

CFD trading is a fast-paced market where prices are constantly changing. The platform updates with the latest prices available on our feed.

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FXVC is the trading name of:

Finteractive Ltd a company incorporated in Cyprus with incorporation number HE325259, authorized and regulated by Cyprus Securities and Exchange Commission (CySEC) under license No.238/14, with a registered address at Glastonos 116 M.Kyprianou House, Floor 3 and 4, 3032, Limassol Cyprus and business address at Glastonos 110 corner of Mesolongiou street, Ayias Trias 3032, Limassol Cyprus. (hereinafter “Finteractive Ltd”).  Finteractive Ltd provide investment and ancillary services to residents of the European Economic Area and Switzerland (exempt Belgium, Latvia, United Kingdom and France).

Gstaad Brokers Ltd a company incorporated in Seychelles with incorporation number 8424230-1, regulated by the Financial Services Authority of Seychelles (FSA) with License No. SD071, with a registered address at First Floor, Room 12, Kingsgate House, Independence Avenue, Victoria Mahe, Seychelles, and business address at Office 1 Room 5, Second Floor, Olivier Maradan Building, Victoria, Mahe, Seychelles. Gstaad Brokers Ltd payments’ processing with respect to card deposits are offered through Finteractive Ltd. Finteractive Ltd and Winquish Limited, a company incorporated in Gibraltar, with incorporation number 120567 and registered office at Madison Building, Midtown, Queensway, Gibraltar, are acting as the payment agents of Gstaad Brokers Ltd.

Risk Warning: CFDs are complex products and have a high risk of rapid loss of money because of the use of leverage. You need to evaluate if you understand how CFDs work and if you can cope financially with the high risk of losing your funds.